Certification FAQs
View some frequently asked questions related to the cross connection control certification
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You have a grace period of one year after the expiry of your membership and CCC certification to renew your membership and/or recertify.
To view your certification and recertification dates, log in to your BCWWA account.
Inactive Tester status in your account means your CCC membership and/or your 5-year certification has expired for 12 months or less. You may renew your membership or recertify at this to become an active Tester again.
Expired Tester status in your account means your CCC membership and/or your 5 years certification has been expired for more than one year (12 months). To become an active Tester again you will need to complete the recertification course plus the full certification examination.
Note: If you pass the recertification exam, a one (1) year BCWWA membership is automatically provided to you at no additional cost.
In most cases, your username is the email address you used to create your BCWWA account.
If that doesn’t work or you can’t remember your username, please contact us, and we’ll be happy to help you recover or reset it.
- Log into your BCWWA account.
- Scroll down and select ‘Invoices’ on the left-hand side.
- Select the ‘eye’ icon next to the unpaid invoice to open it.
- Select ‘Pay Now’ at the top of the page and complete the payment process.
Alternatively, we can take payment over the phone or you can send a cheque.
Please email contact@bcwwa.org, and we can organize a refund.
Note: it may take 2-5 business days for the refund to show on your bank account, as processing time varies for different financial institutions.
Yes, certification course hours do count towards CEUs. The exam does not.
Once you have completed the course and passed your exams, please contact the training institution (school) for a copy of the transcript and submit it to the Environmental Operators Certificate Program (EOCP) for approval.
- Visit the Manual Orders page on our website.
- Select the ‘Sign in to purchase’ button.
- Add the manual/s to your cart.
- Log in to your BCWWA account to make the payment.
Please find your training institution here.
To pay for or sign up multiple employees for an exam, please email contact@bcwwa.org with the following information:
- A list stating the name and email address of each staff member.
- Any employees you wish to register must have an existing BCWWA account, or they will need to create one. A BCWWA representative can cross-reference that information for you.
- The invoice will be emailed to you once it is completed.
- As the employer, you may pay the invoice
- either by logging into your BCWWA account or
- by calling BCWWA with a credit card to pay over the phone.
- or sending us a cheque or
- or submitting an EFT.
We only accept Mastercard and Visa credit cards as online payment. Please also check you have entered all your information correctly. If the payment is not approved/there is an error message, it is either because you are using the incorrect card or your payment information is not correct. You may also want to check with your financial institutions to make sure there are no issues with your card.
It is important to give yourself plenty of time to start the process of recertifying and scheduling your recertification exam. Waiting until the last minute could mean placement on a waitlist. If you cannot find an available date, contact the training institution and ask to be put on a waitlist should they add more courses to their schedule. Please email crossconnection@bcwwa.org should you require further assistance.
Check out our Exam Calendar.
The full certification course is 40 hours plus exam day. The certification course runs for five (5) days plus the exam day. Some training institutions (schools) offer the theory component online. Most schools offer in-person courses in a classroom setting.
The recertification course is usually 14 hours plus the exam day. The recertification course is a review of the curriculum and is meant for testers who are recertifying. It can be referred to as a refresher course. Some students complete the recertification course on a part-time schedule over several days, including weeknights and Saturdays. Others will offer the recertification course in three (3) consecutive days.
Both courses include a classroom and lab component. The lab hours will provide an opportunity to practice for the practical exam component. Depending on the school, the theory will be covered either in a classroom setting or online.
Should you not renew your BCWWA membership and recertify within the year after it has expired, or allow your cross-connection control (CCC) certificate or BCWWA membership to lapse for more than one (1) year, you will be required to take the full backflow assembly tester certification exam to become an active tester again.
To become an active tester:
- Find a BCWWA backflow assembly tester certification exam.
- Contact the BCWWA-accredited training institution (ATI) hosting the certification exam to confirm seat availability.
- Register for the BCWWA backflow assembly tester certification exam online.
- Review the most current version of the American Water Works Association (AWWA) Canadian Cross Connection Control Manual. Order your manual now!
- Complete the exam with a minimum passing score of 75% on both the written and practical components of the exam.
- A new tester certificate/wallet card will be issued by the BCWWA and mailed to the address on file once you have passed the exam.
Note: If you pass the recertification exam, a one (1) year BCWWA membership is automatically provided to you at no additional cost.
Members will receive approximately three (3) renewal notices via email prior to their membership and cross connection control certification expiry dates (60 days, 30 days and 1 day after it expires). It is important to ensure your email address is accurate so you continue to receive these renewal reminders. You can also add the BCWWA email to your contact list so that it does not go into the junk/clutter folder.
- Create an account with the BCWWA and purchase a one-year CCC membership.
- You must renew this annual membership to remain an active tester in British Columbia.
- Once you have completed this, please email crossconnection@bcwwa.org with the electronic copies of your existing certificate and driving license.
- We will then review your documents and update your BCWWA account with your current certification information.
If you’ve forgotten your username or password, please contact us to provide your full name, email address, and membership number (if applicable).
We’ll help you confirm your username and update it if needed. Once your username has been confirmed or updated, you can reset your password using the Forgot Password tool.
Unfortunately, cross connection control certificates are not transferable from the United States (or other countries) to Canada. Course and backflow testing requirement standards and legislation in the US and other countries differ from those in Canada. Therefore, it requires a separate certification.
There are no prerequisites for someone wanting to take the course and get certified. To be certified, please contact one of the accredited training institutions to enroll in the course.
- Log in to your BCWWA account.
- Select ‘Join or Renew Membership’.
- Select ‘BCWWA-Certified Tester/CCC Membership $129.00’, select Next, and select Next again.
- Enter credit card information and select ‘Pay Now’.
Please contact us and provide us with your full name, email address and membership number (if applicable). BCWWA will confirm your username and assist you in updating it, if required.
Your password can be reset once you have confirmed your username or the BCWWA has updated your username.
You can retake one or both components of the exam at least thirty (30) days after your last attempt and no later than one (1) year after your last attempt. If you do not pass both components of the exam by the second attempt, you must take the backflow assembly tester certification course again.
You may wish to contact one of the training institutions (schools) to book a retake. Once you have booked with the school, contact us to pay the retake fee.
Please follow these steps to obtain your cross-connection control (CCC) certificate/card:
- Log in to your BCWWA account with your username and password.
- Go to the home page.
- On the left-hand side of the page, under ‘CCC Certification’, select the ‘Download CCC Certificate’ blue button.
- The certificate will open in a PDF format that you can download and save on your computer.
To remain an active backflow assembly tester, you must:
- Renew your BCWWA cross connection control (CCC) membership every year; and
- Pass a recertification exam every five (5) years before your recertification due date. So, you must register for an exam and pass a recertification exam to renew your backflow assembly tester accreditation.
Yes, you may book the retake and/or rewrite exam prior to the 30 days with BCWWA and the accredited institution (school). There is a rewrite and/or retake fee with BCWWA as well as the school. The fees must be paid separately.
Note: If you pass the exam, a one (1) year BCWWA membership is automatically provided to you at no additional cost.
The course manual is usually included with your course purchase. Please make sure you check with the accredited training institution (ATI) first to checkwhat is included. If you do not have the contact information for the school, please visit our Training Institution page.
However, if it is not included, you may wish to purchase it directly from us. Order AWWA Canadian Cross Connection Manual now.
Results are available within thirty (30) days (about four weeks) after you complete the exam. You will receive an email from the BCWWA with your exam results. It is unnecessary to call before this period to request results as we will contact you. You can always check your BCWWA account at any time to check if your results have been updated.
