Management Skills Certificate Program: Managing People

Register nowCourse Overview

This five-day course focusing on "people management" skills required in the water and wastewater industry.

You should take this course if you:

  • Were recently promoted to a supervisory or management role, or are interested in advancing to a supervisory or management role in the future.
  • Are interested in brushing up your management skills and taking them to the next level.
  • Want to earn CEU credits that can be applied to water or wastewater systems continuing education requirements.

Learning Objectives

Upon completing the Management Skills Certificate Program Module 1: Managing People course, you will be able to:

  • Understand alternative problem solving strategies, including a 4-step framework to solve problems, and how to apply these appropriately in a supervisory or management role.
  • Apply tools and techniques such as Six Thinking Hats, PMI, venn diagrams, matrices, fishbone analysis, mind mapping, and appreciative inquiry to decision making.
  • Assess your leadership style, learn about alternative leadership approaches, and understand and apply essential management skills including time management, conflict resolution, coaching, and the role of leaders.
  • Conduct effective meetings, including understanding how to set the agenda, manage conflict, build agreement, and bring the group to a decision.
  • Understand how to effectively manage communications to peers, direct reports and senior managers.
  • Manage unexpected events and incidents.
  • Understand business systems such as asset management, information management and privacy protection.
  • Understand Employment Standards Act concepts, collective agreements and how to manage in a unionized work environment.
  • Effectively supervise staff, and complete performance evaluations.
 96% of students who have taken this course agree that the course met or exceeded expectations and would recommend this course to others.


This course provides:

  • 3.0 related CEUs for small wastewater systems, small water systems, wastewater collection, wastewater treatment, water distribution and water treatment (SWWS, SWS, WWC, WWT, WD & WT) EOCP certifications.


Delivery Formats

This course is offered in two formats:

  1. A classroom environment using interactive elements and real-life situations in order to make your learning experience as interesting and relevant as possible
  2. Custom training at your worksite. If your workplace would like to offer the course to several employees, please contact us to see if a customized program at your worksite would be a better solution for you!



Delivery Option
In-class $949 member / $1,069 non-member
Custom training From $587 per student, depending on class size. Contact us for details!


Upcoming Management Skills Certificate Program: Managing People Courses

Date Location Instructor Price
Nov 5 - 9, 2018 Kelowna, BC Glenn Galy  $949/$1069


Click here to see the full list of upcoming courses or to view our course catalogue.


Registration Information

By computer:
Click on any Register Now button or link (you will need to know the start date of the course you're registering for).
Email, fax or mail:

Complete our registration form and send it to the BCWWA office.


Please contact the BCWWA office and we would be happy to help.


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