Lessons learned and benefits of Metro Vancouver’s Technical Training and Procedures (TTAP) multi-year project

Description:Lessons learned & benefits of Metro Vancouver’s technical training and procedures (TTAP) multi-year project. Presenter: Lucy Cotter, P.Eng., M.A.Sc., CH2M HILL Additional Contributors: Tameeza Jivraj, P.Eng., Metro Vancouver, Burnaby, BC; Rhonda Harris, MBA, PE, CH2M HILL, Dallas, USA; Bryan Krafchik, CH2M HILL, Burnaby, BC; Melodie Hobbs, CET, CH2M HILL, Burnaby, BC. Metro Vancouver is showing regional leadership by investing in British Columbia’s largest water and wastewater municipal project to directly address the need for Metro Vancouver-specific technical training and procedures documentation. After 2 years of Metro Vancouver’s 5-year project to address organizational resiliency through knowledge capture and creation of technical training materials and procedures, lessons learned include: benefits of program planning activities, building support within the organization through early delivery of training materials, stakeholder engagement and benefits of building standard templates and workflow processes. Benefits of the knowledge capture and competency-based training materials observed so far include: eLearning training prior to commissioning activities greatly appreciated by operators, standardization of procedures and knowledge checks across multiple operator teams, detailed safety review of procedures, building organizational resiliency to staff retirement or staff turnover. In parallel to delivery of training materials identified for Metro Vancouver’s existing infrastructure, the project team is building the framework for continued updates to training materials, as well as the framework for training materials related to any new capital projects, i.e. making the project sustainable well into the future. The project team is also developing methods to measure the long term benefits of the project to Metro Vancouver, including risk mitigation. The project results, lessons learned and training materials are scalable for large and small municipalities, and are of interest to management, engineering, and maintenance and operations personnel.

Authors: Lucy Cotter


Tags:2015 Annual Conference,AC15,AC15 presentations,2015 BCWWA Annual Conference & Trade Show

Citation:Stream 4: Sustainable Utility Management

Publication Date:May 28th, 2015 Upload Date:Jun 25th, 2015

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