Public Stakeholder Communication can Make or Break your Project - Case Study: The Mara Lake WTP

Description:Public stakeholder communication can make or break your project - case study: The Mara Lake Water Treatment Plant. Presenter: Jean Lambert, MBA, B.Sc., PMP, MHPM Project Leaders. Additional Contributors: Michael Nordquist, M.Eng., P.Eng., PMP, LEED AP, MHPM, Vancouver, BC; Timothy Phelan, P.Eng, P.E, OPUS DK, Kelowna, BC. As City Managers, Project Managers, and Engineers, we always believe that we have the support of our peers, councilors, and constituents when planning and working on a project. But what do you do when you are faced with unexpected roadblocks and endless debates about aspects you never imagined would be questioned? What can be done to mitigate these risks? The District of Sicamous is improving their existing Mara Lake water supply infrastructure to comply with current water quality regulations. This project was initiated as a result of a 2012 flood event that saw turbidity levels reach between 20 and 100 NTU, well above the historical average. However, the project was nearly derailed at the early stages of design. The public became uneasy about perceived cost overruns. The original project budget had been based on incomplete information that led the public to start questioning every aspect of the project. Using the Mara Lake WTP as a case study, this presentation will provide an overview of the importance of stakeholder engagement and explore the application of effective communication strategies. We will review the project history, the initial expectations, what actually happened, how the project team responded, and how this situation could have been mitigated or prevented. We will also provide thoughts on the roles of the major players involved in a public project and on how to successfully utilize your resources.

Authors: Jean Lambert

Subjects: Drinking Water

Tags:2015 BCWWA Annual Conference & Trade Show,AC15,AC15 presentations

Citation:Stream 5: Building Public Support for Water

Publication Date:May 29th, 2015 Upload Date:Jun 26th, 2015

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