Managing Performance for Small to Medium Sized Water Utilities: A Component and System Based Approach

Description:Managing performance for small to medium sized water utilities: a component and system based approach. Presenter: Husnain Haider, Ph.D. University of British Columbia (Okanagan). Small to medium sized water utilities (SMWU) in Canada are facing serious challenges to meet broad sustainability objectives, because of lack of technical, human and financial constraints, and limited involvement and knowledge about the benchmarking process. In result, SMWU are unable to address the performance gaps of various functional components of water supply systems, including water resources, personnel, operational, quality of service, water quality and financial, and consequently rely on emergency response. A performance management model is developed for effective decision making. The model consists of a hierarchical based top-down approach; starting from overall sustainability performance objectives of the functional components at the top, followed by primary and secondary performance measures of the sub-components, and indicators (basic building blocks) receiving inputs from data/ decision variables at the bottom. The issues related to data scarcity are addressed by utilizing benchmarking data from larger utilities, peer-reviewed literature, and expert elicitation from local municipalities. In-UPM is robust enough to deal with temporal and spatial variations, i.e., it can assess the performance of a water utility as a whole and/ or different water supply systems operating within a utility for a given assessment period. The Simulink in MATLAB is used for fuzzy based modeling to deal with uncertainty issues. The results of implementing the proposed model for a case-study in the Okanagan Basin (British Columbia, Canada) reveal that it can be efficiently used for performance management of SMWU.

Authors: Husnain Haider

Subjects: Small Water Systems

Tags:AC15,AC15 presentations,2015 BCWWA Annual Conference & Trade Show

Citation:Stream 4: Sustainable Utility Management

Publication Date:May 29th, 2015 Upload Date:Jun 26th, 2015

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